FRSB Comment on the ImpACT Report
3rd Feb 2009
Sam Wilson, FRSB's Marketing Manager says: "The FRSB welcomes the positive results from the ImpACT Coalition report on the use of their took kit particularly those dealing with donor care. When organisations support fundraising self-regulation by joining the FRSB scheme, it provides them with a focus to address a number of areas including donor and support care, transparency and dealing with complaints. We support the report's comments that charities shouldn't dismiss complaints from supporters as a nuisance. We know from many of our members that responding well to complaints from supporters and reviewing them can turn negatives into positives and an improved relationship with their donors.